Koru Jewelers stands behind our jewelry’s quality, craftsmanship, and distributors and offers a free lifetime warranty against manufacturing defects on fine jewelry purchases. If you experience damage to your purchase due to manufacturing, please get in touch with us so we may evaluate your piece. Email us at Korujewelers@gmail.com with photos, a short video, and a description of how the damage occurred. If we find the damage is not repairable via the provided images, we may not accept the item back for an evaluation.
A $50 USD deposit will be taken before the shipment of your item back to Koru Jewelers or evaluation, which covers the cost of shipping, and an evaluation by our expert jewelers to determine if the damage is warranted. This fee is refunded in full for all warrantied repairs. Damage not deemed a manufacturing defect and repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If the damage is deemed a manufacturing defect, Koru Jewelers will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.
Our manufacturing warranty excludes coverage for wear and tear, scratching, stretched chains/rings, product loss, and jewelry damage due to improper use, cleaning, or storage. The Koru Jewelers warranty only applies to Koru Jewelers.com purchases.
Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering or servicing your jewelry will void your warranty with us. Repair requests from countries other than the United States are examined case by case. Please reach out to Korujewelers@gmail.com with your order information, photos of the damage, a short video, and a description of how the damage occurred to see how we can help.
Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through Koru Jewelers.
Do not bend or pull this chain, as the Herringbone is naturally delicate and cannot be repaired.
Warranty Terms Do Not Apply to all Herringbone styles. Do not bend or pull this chain, as the Herringbone is naturally delicate and cannot be repaired. It is only returnable, if unworn, within 14 days. No exceptions.
Also, do not apply to the precious stone beads necklace and bracelet on 15 Minutes Koru. It is only returnable, if unworn, within 14 days. No exceptions.